Terms and conditions
Last updated: January 1, 2026
These Terms and Conditions ("Terms") apply to all offers, agreements and services of Offsoo B.V. ("Offsoo", "we", "us"), established in Utrecht, the Netherlands, Chamber of Commerce number 82696233, unless the Parties expressly agree otherwise in writing. By requesting a trial period and/or using the Software, the Customer accepts these Terms.
Definitions
In these Terms, the following terms have the following meaning:
- Customer: the legal entity that enters into an Agreement with Offsoo (B2B only).
- User: any natural person with an account within the Customer's Offsoo environment (including administrators).
- Software: the SaaS application offered by Offsoo (Offsoo Bedrijfsdossier), including the associated web and mobile applications and the API.
- Agreement: the agreement between Offsoo and the Customer on the use of the Software (including the trial period, subscription and add-ons).
- Customer Data: all data and information placed in the Software by or on behalf of the Customer, or processed through the Software.
- Documentation: the manuals and (API) documentation Offsoo makes available.
- Additional Policies: Offsoo's additional policy documents, such as the Support and Service Policy, the Acceptable Use Policy and Responsible Disclosure.
Formation and order of precedence
The Agreement is formed at the moment the Customer requests a trial period through the sign-up flow and expressly accepts these Terms and the Privacy Statement. If the Customer starts a paid subscription after the trial period, the Agreement continues under the chosen subscription.
In the event of a conflict, the following order of precedence applies:
- the Agreement and any additional arrangements;
- the Data Processing Agreement (DPA);
- these Terms;
- the Additional Policies and the Documentation.
Insofar as the DPA governs matters that are mandatory under the GDPR, the DPA prevails. The applicability of the Customer's own general (purchasing) terms is excluded.
Trial period
Offsoo may offer a trial period of 14 days ("Trial Period"). During the Trial Period, the Customer can use the functionality of the Software. No payment details are required for the Trial Period. The Customer may choose to add a payment method during the Trial Period. At the end of the Trial Period, use ends automatically unless the Customer adds a payment method and activates the subscription before or at the end of it. Offsoo may refuse or end a Trial Period in the event of abuse.
The service
Offsoo makes the Software available as SaaS. Offsoo provides a best-efforts obligation. Offsoo may change, extend or improve the Software. Functional changes may also (temporarily) lead to changes in the way it is used. Offsoo gives no guarantee of error-free operation or uninterrupted availability and provides no SLA unless agreed in writing. Offsoo may carry out maintenance. Offsoo aims to schedule planned maintenance outside office hours as far as possible (usually between 00:00 and 06:00 CET), without guaranteeing this.
Subscription, use and invoicing
A paid subscription is required to use the Software, unless the Customer is in the Trial Period. Invoicing takes place monthly in arrears on the basis of the number of Users with an account in the period concerned, unless agreed otherwise in writing. Subscriptions renew automatically unless cancelled in time. In the event of non-payment, Offsoo may (temporarily) suspend and/or (partly) restrict access to the Software.
Users and access
The Customer is responsible for managing users, roles and access rights. The Customer warrants that Users comply with these Terms. Sharing accounts or login details outside the Customer's organisation is not permitted.
Customer Data
Customer Data remains the property of the Customer. Offsoo acquires no ownership rights in Customer Data. The Customer is responsible for the accuracy, completeness and lawfulness of Customer Data. Offsoo may process Customer Data to provide, secure and improve the Software and to provide support, in accordance with the DPA.
Availability and maintenance
Offsoo aims for high availability but does not guarantee it. Offsoo may carry out work for maintenance, updates or security. This may cause (temporary) unavailability.
Support
Support is provided in accordance with the Support and Service Policy.
Intellectual property
All intellectual property rights relating to the Software, the Documentation and other materials remain with Offsoo or its licensors. The Customer receives a non-exclusive, non-transferable right of use for the term of the Agreement.
Prohibited use
Using the Software in breach of laws and regulations or of these Terms is prohibited. See also the Acceptable Use Policy.
Security and privacy
Offsoo takes appropriate technical and organisational measures to protect Customer Data. See Security and Information Security. Offsoo processes personal data in accordance with the Privacy Statement and the DPA.
Liability
Offsoo is liable only for direct damage and up to a maximum of the amount paid by the Customer in the 12 months preceding the event causing the damage. Offsoo is not liable for indirect damage, including consequential loss, loss of profit or loss of data. These limitations do not apply in the event of intent or wilful recklessness on Offsoo's part.
Termination
The Customer may terminate the Agreement observing the agreed notice period. Offsoo may (partly) suspend or terminate the Agreement in the event of non-payment, abuse or other serious breaches of these Terms. Access to the Software ends on termination.
Changes
Offsoo may amend these Terms. The most recent version is available on the website.
Final provisions
These Terms are governed by Dutch law. Disputes are submitted to the competent court of the District Court of Midden-Nederland, location Utrecht.